Renewals Manager Job Description Template
Own the renewal pipeline and revenue retention for existing customers, negotiating contract extensions and upsells to maximize customer lifetime value. You'll be the primary point of contact for renewal conversations, managing forecasts and ensuring smooth handoffs between sales and customer success.
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Why hire a Renewals Manager?
SMBs lose 15–30% of annual revenue to churn if renewals aren't actively managed. A dedicated Renewals Manager keeps strategic accounts on track, catches at-risk contracts early, and captures expansion revenue that would otherwise slip away.
Renewals Manager salary ranges
Approximate annual gross salary bands (Q2 2026). Always adjust for your city, seniority, and the candidate’s experience.
United States
$65,000 – $95,000 base + 15–25% commission (on-target earnings $85,000 – $135,000)
United Kingdom
£50,000 – £75,000 base + commission
Eurozone
€58,000 – €85,000 base + commission
Renewals Manager responsibilities
- Manage 100–300 customer renewal contracts across the calendar year, hitting monthly retention targets and revenue goals
- Negotiate contract terms, pricing, and add-ons with existing customers, balancing margin protection and account growth
- Forecast renewal revenue 90 days out with >85% accuracy, surfacing risks and upsell opportunities to leadership weekly
- Coordinate handoffs between Customer Success and Sales, ensuring smooth transitions at renewal and ownership clarity
- Track and reduce churn rate by 5–10% quarter-over-quarter through proactive outreach and objection handling
- Build and maintain a CRM-based renewal pipeline with clear stage progression, activity logging, and win/loss analysis
Skills & requirements
Required
- 5+ years of sales, account management, or customer success experience with revenue accountability
- Expert-level CRM proficiency (Salesforce, HubSpot, or Pipedrive) and comfort with Excel for forecasting and cohort analysis
- Demonstrated ability to close deals and negotiate contracts worth $10k–$500k+ annually
- Strong communication skills: comfortable presenting renewal health to executives and explaining pricing to CFO-level buyers
- Track record of hitting or exceeding quarterly revenue targets, with documented win rates >60% on renewal attempts
- Familiarity with SaaS renewal economics: churn drivers, upsell strategy, and net revenue retention (NRR) concepts
Nice to have
- Experience managing land-and-expand strategies or expanding ARR from existing accounts
- Knowledge of vertical-specific renewal cycles (e.g., healthcare, professional services, or government contracting)
- Exposure to customer health scoring tools or predictive churn analytics platforms
Copy-ready Renewals Manager job description
Renewals Manager [Company name] · [City], [Country] · [On-site / Hybrid / Remote] $65,000 – $95,000 base + 15–25% commission (on-target earnings $85,000 – $135,000) (US) · £50,000 – £75,000 base + commission (UK) · €58,000 – €85,000 base + commission (EU) — gross/year
Own the renewal pipeline and revenue retention for existing customers, negotiating contract extensions and upsells to maximize customer lifetime value. You'll be the primary point of contact for renewal conversations, managing forecasts and ensuring smooth handoffs between sales and customer success.
Why this role exists SMBs lose 15–30% of annual revenue to churn if renewals aren't actively managed. A dedicated Renewals Manager keeps strategic accounts on track, catches at-risk contracts early, and captures expansion revenue that would otherwise slip away.
What you'll do
- Manage 100–300 customer renewal contracts across the calendar year, hitting monthly retention targets and revenue goals
- Negotiate contract terms, pricing, and add-ons with existing customers, balancing margin protection and account growth
- Forecast renewal revenue 90 days out with >85% accuracy, surfacing risks and upsell opportunities to leadership weekly
- Coordinate handoffs between Customer Success and Sales, ensuring smooth transitions at renewal and ownership clarity
- Track and reduce churn rate by 5–10% quarter-over-quarter through proactive outreach and objection handling
- Build and maintain a CRM-based renewal pipeline with clear stage progression, activity logging, and win/loss analysis
What you'll need
- 5+ years of sales, account management, or customer success experience with revenue accountability
- Expert-level CRM proficiency (Salesforce, HubSpot, or Pipedrive) and comfort with Excel for forecasting and cohort analysis
- Demonstrated ability to close deals and negotiate contracts worth $10k–$500k+ annually
- Strong communication skills: comfortable presenting renewal health to executives and explaining pricing to CFO-level buyers
- Track record of hitting or exceeding quarterly revenue targets, with documented win rates >60% on renewal attempts
- Familiarity with SaaS renewal economics: churn drivers, upsell strategy, and net revenue retention (NRR) concepts
Nice to have
- Experience managing land-and-expand strategies or expanding ARR from existing accounts
- Knowledge of vertical-specific renewal cycles (e.g., healthcare, professional services, or government contracting)
- Exposure to customer health scoring tools or predictive churn analytics platforms
What we offer
- Salary: [range, gross, with currency and time unit]
- [Equity / bonus / commission if applicable]
- [Health, PTO, learning budget, equipment — only what's real]
- [Work mode + flexibility]
About [Company] [2–3 sentences: stage, customers, traction. Keep it specific.]
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Frequently asked
What does a Renewals Manager do?
Own the renewal pipeline and revenue retention for existing customers, negotiating contract extensions and upsells to maximize customer lifetime value. You'll be the primary point of contact for renewal conversations, managing forecasts and ensuring smooth handoffs between sales and customer success. SMBs lose 15–30% of annual revenue to churn if renewals aren't actively managed. A dedicated Renewals Manager keeps strategic accounts on track, catches at-risk contracts early, and captures expansion revenue that would otherwise slip away.
What should a Renewals Manager job description include?
A strong Renewals Manager job post has a one-line hook, why the role exists, 6 outcome-led responsibilities, a clear list of required skills, the salary range, and a country-specific compliance line. Use the copy-ready template above as a starting point.
How much does a Renewals Manager earn?
Approximate annual gross bands (Q2 2026): $65,000 – $95,000 base + 15–25% commission (on-target earnings $85,000 – $135,000) in the US, £50,000 – £75,000 base + commission in the UK, and €58,000 – €85,000 base + commission in the Eurozone. Adjust for city, seniority, and experience.
How do I write a Renewals Manager job description fast?
Use Penroll's free job description generator — enter the title and country and it produces a complete, inclusive, salary-formatted Renewals Manager post in about 30 seconds, no signup required.
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