Over de functie
Wij zijn een snelgroeiend e-commerce bedrijf (30 medewerkers, €8M ARR) op zoek naar een Operations Manager die onze interne processen optimaliseert en ons operationeel team aanstuurt. Je rapporteert direct aan de CEO en werkt nauw samen met Finance, Logistiek en Customer Service.
This role is primarily Dutch-speaking internally, but the job description is bilingual for international applicants. English is fine for your application.
What you'll do
- Lead a team of 5 operations coordinators
- Own our OKR process and quarterly planning cycle
- Map, redesign, and automate core workflows (order management, fulfilment, returns)
- Manage vendor relationships and negotiate contracts
- Build dashboards in Notion/Metabase to track operational KPIs
- Coordinate our annual Arbo (health & safety) review
What we're looking for
- 4+ years in an operations or process-improvement role
- Experience managing a small team (3–8 people)
- Analytical — comfortable in Excel/Google Sheets and ideally a light BI tool
- Dutch and English, both fluent
- Based in Amsterdam or willing to relocate; EU work authorisation required
What we offer
- €55,000 – €70,000 gross per year
- 25 vacation days + national holidays
- NS Business Card (full commute coverage)
- Pension via ABN AMRO PPI
- Laptop + €500 home-office budget
- Proeftijd: 2 months