About the role
We build workflow automation software for professional services firms (lawyers, accountants, consultants). 200 customers, €1.2M ARR, growing 15% month-over-month. We're looking for our second Customer Success Manager to help us onboard, retain, and expand that customer base.
Fully remote — we're a distributed team across 6 EU countries.
What you'll do
- Own a portfolio of 60–80 SMB accounts (€5k–€30k ARR each)
- Run structured onboarding calls and 90-day check-ins
- Identify expansion opportunities and partner with Sales on upsells
- Maintain a healthy NPS (currently 68) and chase down detractors before they churn
- Collect and prioritise product feedback for the engineering team
- Write customer-facing documentation and how-to guides
What we're looking for
- 2+ years in a Customer Success or Account Management role at a SaaS company
- Track record of hitting retention or NRR targets
- Excellent written English — most client communication is async
- Organised and self-directed; you won't be managed day-to-day
- EU work authorisation required (we can't sponsor visas for this role)
Nice to have
- Second EU language (French, German, Dutch, or Spanish)
- Experience with Intercom, Gainsight, or ChurnZero
- Background in professional services (consulting, legal, accounting)
What we offer
- €45,000 – €60,000 base + 10% variable tied to retention targets
- 100% remote, async-first culture
- 25 days holiday + your local public holidays
- €1,000/year learning budget
- Co-working space stipend: €200/month
- Equipment: choose your own setup up to €2,000